You get a fully set-up online store on both Amazon and Walmart marketplaces, managed entirely by Wholesale Universe. This includes a complete storefront built from scratch (with product listings, branding, and all required approvals), ongoing product research and inventory sourcing for your store, warehousing of your products in our 140,000 sq. ft. facility, full handling of daily operations (customer service, order fulfillment, returns processing), continuous monitoring of your seller accounts for health and compliance, a dedicated account manager for support, and a live performance dashboard. In short, it’s an end-to-end service – everything needed to run a successful Amazon/Walmart e-commerce business is provided for you.

Yes – this program is designed to be as hands-off as possible for you. The day-to-day running of the store is fully taken care of by our team. As the owner, you’re mainly checking in on high-level progress. Expect to spend only a few hours per month reviewing reports and speaking with your account manager. You won’t be dealing with daily tasks like answering customer emails or shipping orders. In other words, you can treat it as a passive ownership experience – we handle the heavy lifting, and you just stay in the loop with occasional strategic decisions or updates.

No prior experience is required. This service is built for beginners and experienced entrepreneurs alike. You don’t need to know how to sell on Amazon or Walmart – that’s our expertise. Our team of e-commerce specialists will set up the store and manage all the technical and operational details for you. Whether you’re completely new to online business or you’ve tried it before, we take care of the complexities. The program is especially useful for busy professionals or entrepreneurs who want to get into e-commerce but don’t have the bandwidth to learn every aspect. We bring the experience so you don’t have to.

The main thing you provide is the capital for inventory – essentially the budget to purchase the products that will be sold in your store. Wholesale Universe will handle acquiring that inventory for you (using our supplier network), but the financial resources for the stock come from your side. Aside from funding the product supply, you’ll also need to be the owner of the Amazon or Walmart seller accounts for your store (if you don’t have those accounts yet, we’ll guide you through the setup process as part of our service). You won’t need to hire staff or get a warehouse or anything like that – all the operational infrastructure is provided by us. Just be ready to discuss your goals, provide input on the big-picture vision for your store’s brand, and then let our team get to work. We take care of all the execution once you’re on board.

We set up and manage your store on either Amazon or Walmart. These are two of the largest e-commerce platforms. We recommend launching on Amazon first. We’ll host scheduled meetings to walk you through your live dashboard so that you can see exactly what’s happening in your store. You can also check your metrics anytime on your own. Reach out to your dedicated account manager at any time with any questions or concerns.

We use a data-driven product research and sourcing process. That means we rely on real market data and sales trends to pick the products for your store – not hunches or trial-and-error. Our team analyzes sales statistics, demand trends, and competition in various categories to identify products that have a proven record of selling well and making a good profit margin. Only items that meet our profitability and demand criteria are selected. In practical terms, we’ll choose products that have consistent high sales on Amazon/Walmart and aren’t overly saturated in competition. We then source those products through our wholesale network at the best prices. This approach ensures that the inventory going into your store has a high likelihood of success. The goal is to stock your store with fast-moving, profitable products from the very start.

We handle the heavy lifting of product selection, but your input is welcome, especially when it comes to your overall vision or any preferences you have. From the beginning, we’ll consult with you about the general direction or niche you’re interested in (if you have one), and we also make sure the branding of the store aligns with your identity. However, when it comes to picking specific products, our team will use their data research to make the final selections that fit that vision. You won’t need to spend time researching products yourself – that’s part of what you’re paying us for – but if you have ideas or particular products you feel strongly about, you can certainly discuss them with your account manager. We’ll consider client suggestions, but we’ll always cross-check with data to ensure any product we put in the store has strong potential. In the end, our aim is to stock items that perform well, so we’ll guide you with our expertise on what will work best.

Not at all. You won’t have to store or touch inventory – we take care of all of that. All the products for your store are stored in Wholesale Universe’s own warehouse (a 140,000 sq. ft. climate-controlled facility). We receive the inventory, keep it safe and organized, and manage it for you. You don’t have to use any space at your home or invest in a storage unit. In fact, many of our clients never even see the products in person (unless you choose to visit the warehouse for a tour!). The inventory remains in our warehouse, ready to ship out as soon as orders come in. This means you can run a product-based business without having boxes piled in your garage – we handle the physical goods for you.

Wholesale Universe handles the entire fulfillment process for every order. When a customer places an order on your Amazon or Walmart store, our warehouse team jumps into action. We pick the item from your inventory stock, carefully pack it, and ship it directly to the customer on your behalf. Our system is set up to get orders out fast – we operate with a target of 2-day delivery for your customers whenever possible (similar to the speed customers expect from Amazon Prime or Walmart’s TwoDay delivery). We integrate real-time tracking as well, so each package can be tracked from our warehouse to the customer’s doorstep. If an order needs to be returned or exchanged, we also handle that process for you: the product comes back to our warehouse, and we process the return and restock or replace the item as needed. You don’t have to ship anything yourself or deal with postage – we manage fulfillment end-to-end, ensuring customers get their orders quickly and reliably.

No, you won’t need to handle customer service – that’s fully covered by our team. We manage all customer communications for your store. This means if a buyer has a question about a product, needs help with an order, or has an issue (like a package didn’t arrive or an item was damaged), our customer support staff will respond and take care of it. We answer customer messages through your Amazon or Walmart accounts promptly and professionally, following the guidelines required by those platforms. Additionally, we handle any necessary actions like sending replacements or providing order updates. For returns, as mentioned, we process them without involving you. Essentially, we act as the customer service department for your business. You get to maintain a high rating for responsiveness and customer satisfaction on your seller accounts, without ever having to personally reply to a customer email or call.

We host scheduled meetings to show you your live dashboard and walk you through all the details of what’s happening. You can also independently check your metrics anytime. During these check-ins, your dedicated account manager will walk you through the recent performance – for example, sales trends this month, which products are selling best, any issues that occurred and how they were resolved, and plans for the next month. These meetings are a great opportunity to ask questions and make sure you fully understand how the business is doing. Outside of scheduled updates, you can also reach out to your account manager anytime if you want a status update. In short, we ensure you have full transparency: through the live dashboard and direct communication, you’ll always know the health and progress of your store.

Yes. Every client in our program is assigned a dedicated account manager who oversees their store and acts as the liaison between you and the entire Wholesale Universe team. Your account manager is essentially your personal e-commerce project manager – we keep an eye on all aspects of your store’s operation and performance. You’ll have their contact information and can reach out to them whenever you have questions, ideas, or concerns. We will also proactively contact you with updates; for example, we’ll set up monthly performance review calls to go over results and discuss any strategic changes. Having a single point of contact means you don’t have to chase down different departments for answers – your account manager will either answer your query or get the information from our team for you. This makes communication simple and ensures that you always have someone responsible for keeping you informed. The account manager’s job is to make sure you’re comfortable, updated, and that your business is running in line with your goals.

We take reputation management very seriously. Our team has a structured process for handling customer feedback and reviews. This starts with providing excellent customer service (as discussed) to encourage happy customers. Beyond that, we actively solicit feedback from buyers when appropriate – for example, following up after a purchase to make sure everything went well. Positive reviews and ratings are the lifeblood of seller accounts on Amazon and Walmart, so we work hard to earn those. When customers leave reviews, we monitor them closely. We celebrate and reinforce the positive reviews by continuing what works well. If there are any negative reviews or feedback, we address them promptly. That could mean reaching out to the unsatisfied customer to see how we can make things right, or learning from their feedback to improve the business. We also analyze feedback trends over time, looking for any recurring suggestions or issues, and then implement improvements. All of this is done for you automatically. The result is that your store builds a strong positive reputation among customers, which in turn can lead to more sales (since shoppers trust highly-rated sellers). You’ll be able to see the feedback and reviews coming in via your dashboard and account updates, but you won’t be the one managing them – we handle the process end-to-end to keep your store’s reputation excellent.

We have a dedicated compliance and account health monitoring system to protect your accounts. Amazon and Walmart have various rules and performance metrics that sellers must adhere to (like shipping on time, keeping complaint rates low, following listing policies, etc.). Our team keeps a close eye on all of these. We perform regular check-ups on your account metrics and notifications. If we see any early warning signs – for example, if an Amazon performance metric is nearing a threshold or if a policy change is announced – we take action immediately to address it. This could involve adjusting operations, communicating with the platform, or fixing any issue that caused a policy warning. Additionally, we stay up-to-date on all platform policy changes and ensure your store is always in compliance with the latest requirements. By being proactive, we can usually prevent problems before they impact your account. In the unlikely event that something does go wrong (for instance, an account warning), we are there to navigate it and resolve it as quickly as possible. Our goal is to safeguard your account so you don’t have to worry about suspensions or sudden shutdowns. We know that your business can’t operate if the account isn’t in good health, so we make account health a top priority from day one.

Not every product will be a winner, and we understand that. That’s why we have our Product Swap Program as a built-in safety net. If certain products in your store are underperforming – meaning they aren’t selling much or at all within a reasonable timeframe – we will step in and swap those products out for different products that have better sales potential. Practically speaking, our team continuously reviews the sales performance of your inventory. If we identify an item that’s just not moving, we’ll arrange to replace it. The underperforming stock will be exchanged with new inventory (likely in a similar category or price point) that our data shows has a strong track record of selling. We do this at no extra cost to you. The swap is part of your program benefits; you’re not stuck buying new inventory again to replace the old – we take care of the exchange. This way, your capital isn’t tied up indefinitely in products that aren’t selling. You can think of it as a guarantee that we won’t let your store stagnate with dud products. We keep the product lineup fresh and focused on what actually sells. Over time, this process helps maximize your sales and profits because we’re constantly curating your inventory for the best results.

We believe in being transparent and realistic: this is a real business venture, so we cannot guarantee specific results or a certain income figure. Beware of anyone who promises “guaranteed” profits – in business there’s always some level of risk and variables involved. What we do guarantee is that we will provide all the services and support described (store setup, management, product research, operations, etc.) with the highest level of quality and effort. We apply proven processes and data-driven strategies to give your store the best possible chance to succeed. Many of our clients do very well, but it’s important to understand results can vary based on factors like market conditions and product trends. The program is about stacking the odds in your favor through expert management and risk-mitigation (for example, using the Product Swap if something isn’t selling). While we can’t promise you’ll make X dollars by a certain date, we do commit to running the business in a professional, optimized way. Our track record and infrastructure are there to support you, and we’ll be fully transparent about how the store is performing. The bottom line: this is not a get-rich-quick scheme, but a long-term partnership to build a solid e-commerce business. We set you up for success, but we won’t make unrealistic income claims.

The financial structure is straightforward. You keep the revenue and profits from your sales. It’s your store and your inventory, so the sales proceeds belong to you (after the usual marketplace fees and costs of goods sold). Wholesale Universe does not take a percentage cut of each sale. Instead, our compensation is built into the program’s pricing (usually as an upfront or ongoing membership/service fee that you pay for us to run the business). In other words, we charge for the service of building and managing the store, but we don’t commission ourselves on your sales. This model aligns our interests – we want your store to do well so that you’ll continue in the program long-term, not because we’re skimming off the top of each transaction. All the profit from the products we sell on your behalf goes to you. You’ll have full visibility into sales and payouts through your Amazon/Walmart seller accounts and the dashboard we provide. The only expenses that come out of your sales are the normal ones every seller has (for example, Amazon’s selling fees or shipping costs, which we manage operationally). There are no surprise revenue splits with us beyond the agreed service fee. This way, you benefit directly from the growth in sales.

No – transparency is a core part of our approach. There are no hidden fees. All major costs and fees are outlined upfront when you join the program. For example, warehousing your inventory in our facility is included at no extra charge as long as you’re an active member of the program (unlike many 3PL or fulfillment services that would charge monthly storage fees – we don’t). Also, features like the Product Swap Program are included; when we replace unsold products, we do it without charging you anything extra for that service. Essentially, the fee structure of the program covers the whole suite of services we provide. The only additional costs on your end are the inventory purchases (which we already discussed) and normal selling expenses (like marketplace fees or shipping labels, which come out of sales). We don’t spring surprise charges on you for things like “software” or “account management” later – everything is built into the agreed pricing. Our goal is to make the partnership simple: you know what you’re paying, and you know what you’re getting, with no little catches in the fine print.

Yes, the entire system is designed to scale up as your business grows. Because we already have a large infrastructure (including a huge warehouse and established fulfillment operations), we can handle increasing volumes of inventory and orders without a problem. If your store starts small and then doubles or triples in sales, our processes and team can absorb that growth seamlessly. We also have automated inventory management – as your sales pick up, our systems will automatically trigger reorders for popular products to keep them in stock, and we can introduce new products over time to expand your catalog. In terms of logistics, shipping a higher number of orders daily is just a matter of routine for us; we have the space, staff, and systems ready for it. Many clients choose to reinvest some of their profits to scale their store by adding more inventory or new product lines – we can accommodate that easily. Your account manager will typically discuss growth goals with you in those monthly reviews, so if you decide you want to accelerate and invest more to scale faster, we’ll create a plan together. The key point: you’re not going to outgrow our service. Whether you’re doing 10 orders a day or 1,000 orders a day in the future, the operations will function just as smoothly. We built Wholesale Universe’s infrastructure specifically to support serious volume and long-term business expansion.

The setup process is thorough but efficient. Once you come on board and we’ve gathered all the necessary information from you (and you’ve provided the resources for inventory procurement), we get to work on building your store immediately. Setting up a high-quality Amazon and Walmart store from scratch – including product research, listing creation, branding, and getting inventory ready – typically takes some weeks of coordinated effort. We want to make sure everything is done right (compliance checks, quality assurance, etc.) before opening the doors to customers. The exact timeline can vary depending on factors like how quickly initial inventory arrives and how fast the marketplaces approve the listings, but our goal is to have you live and selling as soon as possible. In many cases, stores can be up and running in a matter of a few weeks after all initial inputs are ready. Once the store is live, you could start seeing sales very quickly, especially since we stock items that already have proven demand. However, as with any new business, there might be a ramp-up period as we gather momentum and reviews. We’ll keep you updated at every stage of the setup. Rest assured, we understand you’re eager to see results, so while we won’t rush steps and cut corners, we work diligently to launch your store and get the business operational and generating revenue in a timely manner.